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In 1999, the Independent Insurance Agents & Brokers of America (IIABA) and IIABA Associations partnered with the Institutes to revise the Accredited Customer Service Representative (ACSR) designation program and to develop its national examinations. The IIABA, the largest independent insurance agents association, confers the ASCR designation.
More than 13,000 ACSR designations now have been conferred on agency customer service representatives and other agency personnel over the past 11 years, making it the largest CSR training program in the country.
The ACSR program is the only designation program of its kind offering three flexible study options:
- Classroom
- Self-study
- Online study, in some states
The ACSR Program leads to a designation in personal insurance, commercial insurance, or life and health. You can choose the track most appropriate for your needs or complete all three tracks. For each designation track, you must complete course work on specified modules and pass an exam for each module.
Courses in the Personal Insurance Track
- Homeowners Insurance
- Personal Automobile Insurance
- Personal Lines Related Coverages
- Errors & Omissions/Loss Control
- Professional Development
Courses in the Commercial Insurance Track
- Commercial Property Insurance
- Commercial Liability Insurance
- Commercial Automobile Insurance
- Commercial Lines Related Coverages
- Errors & Omissions/Loss Control
- Professional Development
Courses in the Life and Health Track
- Understanding Life Insurance and Determining Client Needs
- Understanding Health Insurance and Determining Client Needs
- Understanding Government, Disability, and Long-Term Care Insurance and Determining Client Needs
- Errors & Omissions/Loss Control
- Professional Development
Information
For information about which state independent agent's associations offer ACSR classes or for information about the life and health track, contact Lisa Johnson-Briggs from the Independent Insurance Agents & Brokers of America at Lisa.Johnson-Briggs@iiaba.net
For information about the content of the personal and commercial lines tracks, contact Customer Service at cserv@cpcuiia.org
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