Eastern Shore Associates uses The Institutes' AAI and ACSR courses to help their agency personnel become more knowledgeable in product, exposure, and risk management. Read More
"By successfully incorporating ACSR training into day-to-day agency activities, this designation benefits individuals by helping them illustrate their commitment toward enhancing the quality of service provided to their clients. Achieving the designation also demonstrates a high level of professionalism to an agency’s customers and/or prospective customers."
Jennifer Kacmarsky, ACSR Director of Education Independent Insurance Agents & Brokers of New Jersey
NEW! Accredited Customer Service Representative (ACSR)
Earning the Accredited Customer Service Representative (ACSR) designation clearly conveys your commitment
to excellence in customer service and professionalism. Plus, the ACSR designation distinguishes you as being
prepared to meet the complex insurance challenges your clients face.
Passing the required ACSR exams earns the Accredited Customer Service Representative designation.
New! Ethics requirement. The Institutes believe ethical decision-making skills are essential to the practice of insurance.
Effective January 2012, all ACSR designation participants must complete either Ethical Guidelines for Insurance
Professionals or the CPCU program′s Ethics and the CPCU Code of Professional Conduct. Both online modules are free.
Learn more and register now.
Program Options: The Accredited Customer Service Representative (ACSR) designation program is
available as a self-study program via printed textbooks and course guides, or via online learning modules.
The Independent Insurance Agents and Brokers Association (IIABA) offers ACSR courses in a seminar format. Check with
your state association for availability.
Public classes hosted by third-party providers are also
available for ACSR courses.
Courses/Tracks
Current Self- Study Options
Additional Self-Study Options Coming Soon
ACSR Core Courses (ACSR 4,5)
Online
Coming 2012: Revised Print and Online Materials
ACSR Personal Lines Track
Online
Revised Print and Online October 2011
ACSR Commercial Lines Track
Online
Revised Print and Online Materials January 2012
ACSR Life/Health Track
Online
Coming 2012: Revised Print and Online Materials
Exam Information: ACSR exams are administered in several different formats. If you opt to take the
exam on your computer at work, you will need a licensed insurance producer or CPCU to proctor the exam and sign an
affidavit.
ACSR exams vary in the number of questions and the time you have to complete the each exam. The number of questions
ranges from 25 to 50 objective questions, and the exam length varies between 45 minutes and two hours.
Waiver Information:
The ACSR Personal Lines track waives AA1 81B.
The ACSR Commercial Lines track waives AA1 82A.
The Accredited Customer Service Representative (ACSR) designation consists of the following tracks:
ACSR 6—Commercial Property Insurance ACSR 7—Commercial Liability Insurance ACSR 8—Commercial Auto Insurance ACSR 9—Commercial Lines Related Coverages
Life/Health
ACSR 10—Understanding Life Insurance and Determining Client Needs ACSR 11—Understanding Health Insurance and Determining Client Needs ACSR 12—Understanding Government, Disability, and Long-Term Care Insurance and Determining Client Needs
Additionally, to earn the ACSR designation, you must also complete:
Core Courses
ACSR 4—Errors and Omissions Loss Control ACSR 5—Professional Development
Mail: The Institutes 720 Providence Road Suite 100 Malvern, PA 19355-3433
Customer Service hours are Monday through Friday, 8:00 a.m. to 6:00 p.m. eastern time.
Order today!Before making your selections, first choose the testing window and the course from the dropdowns below to ensure you order the correct study materials.
The Institutes’ courses and programs are
dynamic. To provide industry professionals with the knowledge needed to drive powerful business results, The
Institutes continuously review and revise technical content and delivery methods based on current industry needs and
practices. Therefore, course topics, program requirements, and pricing are subject to change at any time. Our Web
site contains the latest course and program information. Customer Service can be reached at customerservice@TheInstitutes.org or (800) 644-2101.
Click here to view information for this exam.
