Jenny Pye Case Study

Jenny Pye, CPCU, AIC, of Liberty Mutual Group Boston, MA used The Institutes' technical insurance knowledge to differentiate herself and advance her career. Read More

Why earn the Associate in Claims designation?

• More than 70 percent of AIC designees attribute completing the program with fast-tracking their career progression.

• More than 70 percent of program completers received a promotion within two years of earning the designation.

• About 73 percent of AIC designees believe completing the program helped them prepare for their current job responsibilities.

• More than 75 percent of program completers said earning the designation helped them prepare for their long-term career goals.

“I needed to be the best. The knowledge and skills I learned helped me handle claims in the field, manage claims professionals in the office, and consult for industry organizations in the boardroom.″

Jim Franz, CPCU, AIC, ARM
Unit Claims Coordinator
Indiana Farm Bureau Insurance

Associate in Claims (AIC) Designation

Featuring NEW AIC Completion Tracks!
The Associate in Claims program teaches you how to reduce time and costs, improve customer satisfaction and retention, and avoid costly lawsuits. With this program, you’ll improve your technical claim handling skills, communication and negotiation skills, good-faith claim handling abilities, and in-depth policy knowledge.

Instructor-led online classes are available for certain AIC courses. Register for a class today!

Looking for AIC 35 or 36? The new AIC 31 course provides credit for AIC 35, while the new AIC 32 course provides credit for AIC 36. The course tab below explains the new tracks to completing the AIC designation program and can help you select which course is appropriate for your specific needs.

Passing the required AIC exams earns the Associate in Claims designation.

New! Ethics requirement. The Institutes believe ethical decision-making skills are essential to the practice of insurance. All designation program participants must complete either Ethical Guidelines for Insurance Professionals (for all programs except CPCU) or the CPCU program’s Ethics and the CPCU Code of Professional Conduct course. Both online modules are free. Learn more and register now.

Based on feedback from designation holders, corporate customers, and claims professionals, The Institutes developed several new, specialized completion tracks for the Associate in Claims (AIC) designation program to help participants gain even more practical and relevant technical claims knowledge.

New AIC Tracks:

  • Property
  • Multi-Line Adjuster
  • Liability Claims
  • Personal Auto Claims
  • Workers Compensation

But what if I’ve already started the AIC program?

If you have already started, you have options. If you have credit for at least one AIC course (AIC 33, 34, 35, or 36) as of December 31, 2011, you may:
  • Transition to one of the new AIC completion tracks using the AIC courses for which you already have credit,
    or
  • Complete the requirements using the previous paths by December 15, 2012. Please note that the new AIC 31 course replaces AIC 35 and the new AIC 32 course replaces AIC 36. Depending on your path to completion, you may need to complete one or both of these new courses.

General Courses for All New Tracks
The following three courses are required for all new AIC tracks:
AIC 33—Claim Handling Principles and Practices OR AIC 30—Claim Handling Principles and Practices
AINS 21—Property and Liability Insurance Principles
Ethical Guidelines for Insurance Professionals (Ethics 311) or Ethics and the CPCU Code of Professional Conduct (Ethics 312)

Property Track Courses
AIC 41—Property Coverages
AIC 31—Property Claim Practices*

Multi-Line Adjuster Track Courses
AIC 43—Property and Liability Coverages
AIC 31—Property Claim Practices*
AIC 32—Liability Claim Practices*

Liability Claims Track Courses
AIC 42—Liability Coverages
AIC 32—Liability Claim Practices*
AIC 37—Managing Bodily Injury Claims

Personal Auto Track Courses
AIC 38—Personal Auto Insurance and the Management of Bodily Injury Claims
AIC 39—Auto Liability Claims Practices

Workers Compensation Track Courses
More information on these new courses will be available soon. Study materials will be available in 2012. You can begin work on the AIC designation Workers Compensation Track by starting with the three required general courses:
AIC 33—Claim Handling Principles and Practices OR AIC 30—Claim Handling Principles and Practices
AINS 21—Property and Liability Insurance Principles
Ethical Guidelines for Insurance Professionals (Ethics 311) or
Ethics and the CPCU Code of Professional Conduct (Ethics 312)
Workers Compensation Claim Practices (coming later in 2012)
AIC 37—Managing Bodily Injury Claims

*Important Note: This course number was previously associated with a course that is no longer offered. Course credits are tracked and applied automatically based on the date the exam was passed. Courses no longer offered do not waive current courses with the same number.

Bottom-Line Benefits

  • Reduce time and costs by improving technical claim-handling skills
  • Improve customer satisfaction and retention with communication and negotiation skills
  • Help avoid costly lawsuits by learning good-faith claim handling
  • Reduce costs associated with coverage disputes by gaining in-depth policy knowledge
In addition, each AIC track builds a strong knowledge base for claim handling, with courses in these subjects:
  • General insurance principles
  • General claim handling
  • Insurance coverages
  • Path-specific claim handling practices
  • Ethics

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