Associate in Claims (AIC) Program
Improve your technical claim handling ability. Claim professionals handle a wide variety of claims, including property, auto, workers compensation, and bodily injury claims. Earning the AIC designation can improve your technical claim handling abilities as well as your communication and negotiation skills. You can take the standard multiline approach, which covers personal lines as well as commercial lines property and liability, or you can choose among four specialty paths if one of them would better suit your career needs.
The AIC program was developed with the technical and financial assistance of the National Association of Independent Insurance Adjusters. Many companies use it as an official part of their claims training programs.
Required Courses
Choose one of the following five paths to earn the AIC designation:
Multiline: AIC 33, 34, 35, and 36
Personal Lines Auto and Liability: AIC 33, 34, and 36, plus either CPCU 553, 555 or INS 22
Personal Lines Homeowners: AIC 33, 35, and 36, plus either CPCU 553, 555 or INS 22
Commercial Lines Liability: AIC 33, 34, 36, and CPCU 552
Commercial Lines Property: AIC 33, 35, 36, and CPCU 551
Course Descriptions
AIC 33—Claim Handling Principles and Practices: Activities in the claim process, basic investigation, fraud detection, good faith claim handling, ethics, negotiation skills and litigation management.
AIC 34—Workers' Compensation and Managing Bodily Injury Claims: Workers’ Compensation System, Compensability, Statutory Benefits, Bodily Injury Claim Management, Injury and Treatment Evaluation, Impairment and Disability, Rehabilitation, Low Back Injury Claims, Medical Investigation, and Assessing Treatments and Disability
AIC 35—Property Loss Adjusting: Persons/Property Insured, Causes of Loss, Loss Adjusting Process and Procedures, Fraud, Residential Construction, Preparing Estimates, Merchandise/Time Element Loss, Auto Physical Damage, and Contractor’s Equipment.
AIC 36—Liability Claim Practices: Liability Investigation; Evaluation of Damages; Litigation Management; Auto/Home/Commercial Liability and Coverage Issues; Settlement & ADR Strategies; Case Studies
CPCU 551—Commercial Property Risk Management and Insurance
CPCU 552—Commercial Liability Risk Management and Insurance
CPCU 553—Survey of Personal Risk Management, Insurance, and Financial Planning
CPCU 555—Personal Risk Management and Property-Liability Insurance
Course sequence: It is best to take AIC 33 first.
Exam Type
AIC 33/34/35/36, INS 22: Eighty-five computer-administered, objective (multiple-choice) questions. Time allotted: 2 hours.
CPCU 551, 552, 555: Computer-administered essay. Time allotted: 3 hours.
CPCU553: Computer-administered objective. Time allotted: 3 hours.
Is This Program Right for You?
If you are new to the industry or are uncertain whether this program is right for you, try our online advising or fill out our a self-inventory form and mail it to the Institutes.
Get Started Now!
Get started now by ordering study materials. You can register for your exam when you order study materials, or you can register closer to your exam date. If you have questions, contact Customer Service at customerservice@cpcuiia.org.